Question 1

How long does delivery take?

Accepted Answer

Standard delivery takes 5–7 business days. Express delivery (2–3 days) is available at checkout for select pin codes.

Question 2

Can I track my order?

Accepted Answer

Yes! Once your order is shipped, you'll receive a tracking link via WhatsApp and email. You can also track it under Orders in your profile.

Question 3

Do you deliver across India?

Accepted Answer

We deliver to all major cities and most pin codes across India. Enter your pin code at checkout to check availability.

Question 4

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for unworn, unwashed items with original tags intact. Sale items are not eligible for return.

Question 5

How do I initiate a return or exchange?

Accepted Answer

Contact us on WhatsApp at +91 99527 49408 with your order number and reason for return. Our team will guide you through the process.

Question 6

When will I get my refund?

Accepted Answer

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount is credited to your original payment method.

Question 7

What payment methods do you accept?

Accepted Answer

We accept UPI, credit/debit cards, net banking, and popular wallets via Razorpay. All transactions are secured with 256-bit SSL encryption.

Question 8

Is it safe to pay on your website?

Accepted Answer

Absolutely. All payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We never store your card details.

Question 9

Can I pay on delivery (COD)?

Accepted Answer

COD is available for select pin codes. You'll see the COD option at checkout if it's available for your location.

Question 10

How do I find the right size?

Accepted Answer

Each product has a size chart on its detail page. You can also save your measurements in your profile under Fits & Measurements for personalized recommendations.

Question 11

Are the colours accurate in photos?

Accepted Answer

We make every effort to display colours accurately. However, colours may vary slightly depending on your screen's brightness and settings.

Question 12

Do you offer custom or stitched sarees?

Accepted Answer

Yes, we offer stitching and blouse customization services for select products. Look for the 'Stitching Available' tag on product pages.

Frequently Asked Questions

Orders & Delivery

Returns & Exchanges

Payments

Products & Sizing

Frequently Asked Questions

Orders & Delivery

Returns & Exchanges

Payments

Products & Sizing